FAQ

Q: How Do I Cancel Or Edit A Placed Order?

A: To Cancel An Order You Placed, Please Contact Us By Email (shoptwelvetwntyfourcosmetics@gmail.com) with ‘Order Cancellation’ As The Subject As Well As Your Order Number. No Edits Can Be Made After Order Is Placed. 

Q: When Will I Receive My Order?

A: Orders Are Usually Processed Within 1-2 Days. ANY Orders Received On Saturdays, and Sundays Are Usually Processed By The End Of The Day On Monday. We Ship Out Orders Mon.-Fri., Except On Holidays.

Shipping Time Begins When An Order Is Picked Up By USPS. 

Q: What Forms Of Payment Do We Accept?

A: We Accept The Following Forms Of Payment: Debit Cards, Credit Cards (Mastercard, Visa, American Express, Apple Pay, and Shop Pay). 

Q: Do You Test Your Products On Animals?

A: No, Here At TwelveTwntyFour Cosmetics We Are & Will Remain Cruelty-Free. We Do Not Test On Any Animals Nor Do We Allow Our Affiliates To Conduct Testing On Animals On Our Behalf. 

Q: How Do I Return Or Exchange An Item Purchased?

A: ALL SALES ARE FINAL. NO REFUNDS Or EXCHANGES AT ALL! If You Received The Wrong Or Damaged Item(s) Please Contact Us At: shoptwelvetwntyfourcosmetics@gmail.com  Within 24-48 Hrs Of Receiving Item With Packaging Slip AND Original Packaging.